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Frequently Asked Questions

How do weekly rentals work?

Our props are rented on a weekly basis. The rental period begins on the day of pick-up and continues for seven days plus one additional “grace” day. For example, if you were to pick up your order on a Monday, your props would be due back on the following Monday. If you are unable to return it, we would allow Monday to be a "grace day", and it would be due back on Tuesday. If the props are not returned by 5:30 p.m. on the day your order is due, you will be charged for an additional week’s rental.

We do not offer daily rental discounts because our prices are already discounted down. It costs you the same for one day or one week, so you don't need to rush and bring it back the next day! Take your time, film it properly, and bring it back within a week.

For C.O.D. accounts we require:

Smaller productions are all COD. You pay as you go for the rentals, and you leave a deposit for each item. You pay the item you rent, plus a refundable deposit. You get the deposit back when you return it on time in good condition. In other words, if there is a prop you are renting for $50, and it has $100 deposit, you pay the $150. You get your $100 deposit back when you return it.

Why do we take a deposit? We take a deposit to make sure that people bring back the props. If they don't bring it back, the deposit covers the cost of replacing the item. And in the rare event of something getting lost or damaged, it can be deducted from the deposit. While you're here you'll also fill out our rental agreement, and a credit card authorization. It's fast and easy.

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GETTING A COI FOR LARGER ORDERS: Alternatively, if you're getting a larger order, you can provide us with a Certificate of Insurance (COI). If you are not familiar with how to do this, it's easy. You can get a COI from various insurance companies. This simplifies your production. And you will not need to leave a deposit for each item. There may however be a deductible amount for the policy that you get. If there is, you'll need to leave a deposit of that amount, and you'll get your deposit back when you return everything on time in good condition. COI deposits are typically $1500-$2500, and you get it back when you return the rental. A good low-cost company for obtaining a COI is Athos Insurance. Their website is: athosinsurance.com

If you choose to go with a COI, you will need to list RJR Props LLC on the COI. And you will need to list us as Add'l Insurured and 3rd Party Loss Payee. If your policy has a deductible amount, the insurance does not cover that amount. For instance, if the deductible is $1500, it means that the first $1500 of damage/loss is not covered. So you will need to leave a refundable deposit of $1500 because that's not covered on the COI. The good news is, you will get it right back when you return your items on time in good condition. This is what most larger productions do because it saves time and money on larger rentals.

For Net 30 accounts we require:

1. A Certificate of Insurance (COI as per the coverages specified in the Rental Agreement)
2. A completed Net 30 Account Application
3. A signed Rental Agreement
4. You may need to leave a deposit for the amount of the deductible

For Student discount accounts we require:

1. A Certificate of Insurance (as per the coverages specified in the Rental Agreement)
2. A completed Credit Card Authorization form
3. A signed Rental Agreement
4. A copy of the student's current student ID
5. A letter from the student's school stating that the student is currently enrolled and naming the title of the project.

Can my production get extended rental discounts?

We offer extended rental discounts to our customers. Extended rental discounts will be applied as follows:

We are happy to discuss additional discounts and pricing for run of show and seasonal rentals.

Can items be taken on "memo"?

We generally do not allow items to be taken free of charge “on memo”. If you have a need to try an item for PD/Director/Client approval we may on a limited basis give a 1 day discounted day rate or free rate. Any rental that goes beyond the allotted time period will be charged at the full weekly rate.

How many items can I hold?

We do not have a strict number limit on items to be held, however, we ask that you let us know as soon as you can of any items we may release and please only hold items you feel are likely to be approved for your set. We will require your contact information, name of show, hold date, and length of rental in order to hold an item for you.

What happens if I have an early return?

Production rentals are billed on a weekly basis. If you return an item earlier, it is still billed at a weekly rate. If you return an item that has extended into the following week, we give a 1-day grace, but after that grace day, it is billed for the 2nd week. Billing starts from the time an item leaves RJR Props to the time it arrives back.

CERTAIN ITEMS like Sets are billed on a daily basis, or an hourly basis such as our Studio Filming Sets. If you booked a set and you finish early, there are no partial refunds. The reason is because, we book reservations weeks in advance. If you finish early, it does not give another production time to book it last minute. Productions need to schedule productions weeks in advance. It is not possible for us to book another production last minute.

When can I send our truck to pick up?

We will not pack up an order until we have verbal or written confirmation. Please make sure you send us an email or give us a call to confirm your order.

At the time of confirmation, we can give you an estimate of when your order will be ready for pick up. Please allow enough time for us to prepare your order. Order readiness will depend on how busy we are. We cannot guarantee "rush orders".

What happens if I cancel an order after confirmation?

Confirmed orders that are canceled after they have been packed and pulled are subject to a 25% restocking fee.

I am paying by credit/debit card. When will my card be charged? In order to expedite the release of your order, rental fees may be charged to your credit/debit card at the time of order confirmation.

Do you charge credit/debit card processing fees?

We are charged 4% by Bank of America or by Paypal processing services for credit/debit card processing orders.

Orders canceled after your credit/debit card has been run will be subject to an additional 4% processing fee.

Requests to change the form of payment after a credit/debit card has been charged will be subject to a 4% processing fee.

What happens if my truck is late/ shoot dates have been postponed? If we are not notified of your schedule change, all items that sit on our dock for more than 24 hours past the scheduled pick-up date are subject to being put back out on the floor.

Orders that are canceled or delayed longer than 2 weeks after they have been packed will incur a 25% restocking fee.

We understand changes in your production schedule; please just let us know so we can work with you.

What happens if the props/set dressing our show rented are never on camera/used?

All rented items are considered "rented" whether they appear on camera or not.

What happens if the crew leaves an item on the dock? They can certainly come back and pick it up anytime. But if an item has been ordered and packed, if they choose to abandon it, any abandoned order on our dock is considered “abandoned” and a 25% restocking fee is applied.

What happens if I pay late?

If your production is on NET 30 terms and payment is not received within 30 days of the date you are invoiced, your NET 30 privileges will be revoked and you will be put on C.O.D. terms. We may hold any additional orders until payment from previous orders is fulfilled in full. Additional discounts applied to your order will be null and void. We reserve the right to charge 1.5% interest that accrues every 30-day period your payment is late.

How do I close out my account?

All rentals are subject to check in. We will determine if there is any damage or loss as soon as possible. Please have a member of your department contact us to make sure your invoices have been paid in full or have valid Purchase Order Numbers (P.O.#’s) and that there are no outstanding items or damage. Extended rental charges will accrue on missing items until your rental is closed out and all outstanding items and loss/damage issues are resolved.

Any more questions?

Just give us a call at (404) 349-7600 or contact us.